Free Shipping*!!

Grouse Guitars is presently offering FREE SHIPPING* on all guitars and basses to major metropolitan areas throughout Australia! For customers in other outlying areas we will do our best not to disadvantage you!*

Grouse Guitars sends guitars, basses and amplifiers to all points of the globe, and has happy customers all over Australia, Asia, Europe and the USA.

We ship Monday to Friday, on the first available courier or postal pickup after payment has cleared.

We use only those carriers whom we find we can trust to deliver your guitar, bass or amplifier in a timely and caring fashion. With the many hundreds of vintage and grouse items we have sent throughout Australia and other points worldwide, we have narrowed our present services to the following for your satisfaction.

Within Australia we use either Australia Post or Smart Send (who use the highly reliable and dependable Allied Express or TNT network for transport and delivery. Despite the popular notion, we have found AusPost to be beyond reproach in 99.999% of cases, and they consistently beat the couriers in terms of speed, especially from the remote country location of Grouse Guitars.

For overseas buyers we utilise either DHL through the very responsive agent Ship2anywhere (for items over 105cm in length) or ECI (for items 105cm or less in length).

Purchasers sometimes elect to organise and pay for shipping themselves, and Grouse Guitars is happy to work with buyers to ensure a smooth and safe transfer of goods.

It is important to understand that once the item is purchased, responsibility for the item shifts to the buyer. Shipping is paid for by the buyer (even if we absorb it in a specific deal), and responsibility for the item during shipping rests with the buyer. Grouse Guitars takes all care when packing items and selecting shippers, but does not accept responsibility for damage during transit. We highly recommend that insurance is also taken out during shipping, a very small cost to enjoy a lot of peace of mind! We have carefully selected transportation suppliers who not only offer great, careful and reliable service, but also give the opportunity to insure the goods.

* Free Shipping to major metropolitan areas in Australia will cover Australia Post Registered Post charges (including insurance up to $100), or courier charges if Australia Post will not accept the item. Customers may request insurance for the full purchase amount and/or personal signed delivery, and the small additional charge will be payable by the customer. Please ask for an exact quote if you require either of these (recommended) options.

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